Once your order is made we will email you the tracking number. You can take a look at the SHOP App (Available in iOS and Android Store) where you can live track your orders, simply add email or order number to track your items.
If the discount code is not working please try one more time. If that doesn't solve the issue you can chat live with us using the icon in the bottom right corner of the website. We have customer support waiting to help 24 hours.
If your code still isn't working, or forgot to enter discount code, please contact live chat or customer support at support@perseverekshop.com and we can resolve that issue for you.
Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery.
Timing: we have a 60-days Return & Exchange Policy, since the day item was delivered. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@perseverekshop.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the you with instructions where to send returned goods.
You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
If your order is eligible for return/exchange (see refund policy) email support@perseverekshop.com, with reasons why you want a return/exchange and we will work with you to make sure you are completely satisfied with your order.
If you received a defective item please take a photo of the unused item as soon as you receive it and send it to support@perseverekshop.com. (See Return Policy for more details). Once we receive your email we will reply with instructions on what to do next. Then we will send you a proper functioning replacement as soon as possible!
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.
Our support team is always happy to guide you at any step! We also have a live chat agent waiting to answer any question you may have!
As per company policy we leave the order responsibility on the customer. Please make sure you order correctly to avoid any issues. With that being said unfortunately we do not offer refunds if you ordered the wrong item.
Give it a few days because items may be shipped from different locations and/or dates for logistical purposes and efficiency. If you still have not received your items please contact support@perseverekshop.com and we will assist you and resolve that issue for you.
For logistical reasons and efficiency, items in same purchase will sometimes be sent in separate packages even if you have specified combined shipping. Items sent in different packages will be sent at no extra cost to you. Please keep that in mind when waiting for your items to arrive.
If you have unanswered questions that was not addressed in the FAQ page you can send us a message in the live chat in the bottom right corner of the website, or email us at support@perseverekshop.com
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